Refund policy

Return & Refund Policy
We aim to provide high-quality stationery and office supplies. If you’re not satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns
✅ Returns are accepted within 14 days of receiving your order.
✅ Items must be unused, in their original packaging, and in resalable condition.

2. Return Methods
You can return your item using one of the following methods:
🏬 In-store return (if applicable).
📦 Drop-off location.
📮 By mail.

3. Refund Process
📩 To initiate a return, please contact our support team at [bookshop971@gmail.com].
🔍 Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
💳 Approved refunds will be processed via the original payment method within 7 business days.

4. Exchange Policy
🔄 If you received a defective or incorrect item, we will replace it at no additional cost.
📦 Exchanges are subject to product availability.

5. Shipping Costs & Return Label
🚚 Return shipping costs are the customer’s responsibility, unless the return is due to an error on our part.
📦 Return Label: Included in the package (if applicable).

6. Restocking Fee
✔ No cost for returns.

7. Currency
💰 Refunds will be processed in AED, and the amount will be automatically converted into the customer's local currency.

For any questions about returns, feel free to contact us at [bookshop971@gmail.com].